1. Q. What is Park Avenue Sunglasses?

A. Park Avenue Sunglasses is a great place to order Sunglasses over the Internet. Our prices are extremely low - we beat the retailers and mail order services by up to 80%. Our service is excellent and reliable, and we have been awarded 4 ½ stars from Bizrate. There's no membership fee or any other hidden charges.    We are a licensed distributor for EVERY product we sell. As a licensed distributor, you will enjoy the many benefits of the manufacturer's warranty. Beware of unlicensed distributors, there is no guarantee you are getting a genuine product and the manufacturer's warranty is void. As a licensed distributor, some products are subject to certain discount restrictions by the manufacturer. If you see the same product for less on another site, they are not a licensed distributor of that product.

    All our products come direct from the manufacturer, and are Guaranteed to be free of defect and fault. All our sunglasses are covered by the original manufacturer's warranty. Your product arrives in a bar coded package, which you must keep to exercise your warranty. If you prefer, you can have your Sunglasses repaired locally at any authorized dealer, or return to us. In the unlikely event, one of our products do to meet or exceed the standards of our customers, a replacement product will be exchanged at no additional cost.

   Secure Online ordering ensures complete privacy and protection of your credit card and personal information. Try us once and you won't be sorry. In fact like most of our customers, you'll probably tell all your friends about our great service and unbelievable prices.

Back to top

2. Q. How can I order Sunglasses? 

A. Ordering is simple and straightforward. You may order directly from our secure website, at your convenience, 24 hours a day, 7 days a week. If you prefer, all the information requested on the on-line form can be faxed to us at 1-212-752-8507. Lastly, our toll-free number for ordering is
1-877-536-7373.

We urge you to try on your Sunglasses at any retailer before ordering. Write down the Designer, Color, Lens and Model Number and then order from us. This way you are assured that what you ultimately purchase is what you like.

Back to top

3.Q. What are the shipping charges?

The shipping options and charges are clearly listed on the page of our Shipping & Handling website. Shipping options within the United States are as follows:

UPS ground service (3-5 day normal delivery) $5.95
Overnight Delivery - This service is not available on all Sunglasses, please call or e-mail to check on service availability. $20.00

If you are on-campus please include your dorm building's name to aid in delivery to the proper place.

Back to top

4. Q. What about international shipping?

A. We offer International delivery through Global Priority Mail and Express Mail where available. In other areas, we deliver by air mail. The shipping options and rates are listed together with the US shipping information on the Shipping & Handling page of the website.

Back to top

5. Q. Are all Sunglasses available for immediate delivery?

A. Most Sunglasses are in stock and ready for same day shipping. There are some Sunglasses, however, such as backorders and other less common brands or sizes that may require several days to obtain if they are not in stock. If this is the case, we will notify you of the situation as soon as we know.

Back to top

6. Q. What is your return policy?

All Sunglasses replacing a defective pair will be shipped via UPS at no cost to you.

Ship all returns to:

Park Avenue Sunglasses
16 East 52nd Street
Suite 500
New York, NY 10022

Please include a brief note describing the reason for your return

Back to top

7. Q. I'm hesitant to send my credit card info over the Internet.

What options do I have?

A. Although some people are concerned about the safety of Internet commerce, feel secure in the fact that all personal and credit card information is handled over a "secure server" when dealing with Park Avenue Sunglasses. This offers state of the art technology to protect you from the possibility of "electronic theft". Just think about the times you gave your credit card to the waiter or busboy at your local restaurant who then proceeded to disappear from sight to process your payment. How secure is that?

If you don't want to send your order in over the Internet, there are two options you have. You could fax the order in to 1-212-752-8507. You would need to include all the information requested on the order form on the website in order for the request to be processed. The second option is to call us, toll-free, at 1-877-536-7373. Ask the Park Avenue Sunglasses representative to process your order.

 Back to top

8. Q. How do you keep your prices so low?

A. First, we try to keep Park Avenue Sunglasses primarily an Internet-based, rather than telephone, business. This allows for much lower overhead due to decreased personnel required to process online orders.

Back to top

9. Q. Are there any hidden charges?

A. You will only pay for the cost of the Sunglasses and the shipping option you choose. There is no sales tax outside of New York State. There are no membership fees; all prices are as low as possible for everyone at all times. The only possibility for additional charges is if you have an unusually large (heavy) order that is being shipped to an international location. There may be a small additional fee for shipping in that situation.

Back to top

10. Q. Why should I trust Park Avenue Sunglasses?

A. The founders of Park Avenue Sunglasses are licensed, board certified eye doctors with over 20 years experience in eyecare, mostly in private practice. We have firsthand knowledge of the high prices patients pay for Sunglasses when purchasing them from their doctor's office. We feel confident that by serving Sunglass wearers from all over the world via the Internet, millions of people can save substantial money and enjoy excellent service while getting the exact same, brand- name Sunglasses delivered directly to their homes, offices or dorms. We pride ourselves in providing excellent service and patient satisfaction. Our company is headquartered at: 16 East 52nd Street, Suite 500, New York, NY 10022

Back to top

11. Q: Why can't I place an order online?

A. There are a couple of common problems with trying to place an order online. Follow this procedure according to which web browser you are using:

1. Close any programs running in addition to your browser like word processors, games, etc. Especially make sure to close any additional programs that are transferring data over your Internet connection.
2. Check to see if your browser accepts "JavaScript" and "cookies". Some JavaScript is used to properly display the page content, and cookies are what the computer uses to "remember" your order as you move from page to page.

   To make sure your Netscape version 4.x browser has these options enabled, select the Edit menu at the top of the browser screen and then select Preferences. The Preferences box will display a number of categories on the left among other options. Find the category called Advanced and select it (you may need to scroll down to find it on your list). Make sure the checkbox next to "Enable JavaScript" has a checkmark in it. In the "Cookies" menu, select either "Accept all cookies" or "Accept only cookies that get sent back to their originating server" (either selection will allow you to order).

   To make sure your Internet Explorer version 4.x browser has these options enabled, select the Edit menu at the top of the browser screen and then select Preferences. The Preferences box will display a number of categories on the left among other options. Find the category called Receiving Files and select it, (you may need to scroll down to find it on your list). When you click on this option, you can then open the "Cookies" sub-menu. The "Cookies" sub-menu will display a list of all the cookies on your computer (if any). Below this is a select bar for what to do When receiving cookies. Make sure the "Never Accept" option is NOT selected. Any other option will work for the purpose of ordering.

Back to top

12. Q: Where's my order? How can I track it?

A. If we have your order in stock, and we ship it via UPS, we can provide a tracking number immediately. However, Priority Mail via the U.S. Postal Service does not provide tracking numbers, so with this shipping option we cannot track a package once it has left our hands. Also, with some manufacturers, we ship from warehouses other than our main office right to your door to save you a few days worth of waiting. In cases like these, we could obtain a tracking number if needed, however, you may need to wait a day for us to receive it. In any case you can track your order on our site. If your order was placed before 1:00 pm EST, we generally ship the same day, orders after 1:00 pm EST will ship the next business day.

Back to top